At jilixx, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a jilixx player in the Philippines.
Six core principles that guide how jilixx handles your personal information every single day.
All personal data transmitted between your device and jilixx servers is protected using industry-standard TLS encryption. Sensitive data at rest — including payment details and identity documents — is encrypted using AES-256. Your information is never transmitted in plain text.
jilixx will never sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is shared only with service providers who are contractually bound to use it solely for the purpose of operating the jilixx platform on our behalf.
jilixx gives you meaningful control over your personal data. You can access, correct, or request deletion of your data at any time by contacting our support team. You can also opt out of marketing communications with a single click from any email we send you.
jilixx collects only the data that is genuinely necessary to operate the platform, verify your identity, process payments, and comply with Philippine legal obligations. We do not collect data speculatively or for purposes beyond what is described in this Privacy Policy.
jilixx retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by Philippine law. Once data is no longer needed, it is securely deleted or anonymized so it can no longer be linked back to you.
jilixx operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. We are committed to upholding the data privacy rights of every Filipino player on our platform, as mandated by the National Privacy Commission.
jilixx Casino operates as an online gaming platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. As a platform that handles financial transactions and identity verification, jilixx processes a range of personal data in the course of providing its services.
This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. jilixx respects the data privacy rights of all individuals and is committed to processing personal data lawfully, fairly, and transparently.
This Policy applies to all personal data collected through the jilixx website, mobile platform, customer support channels, and any other touchpoint through which you interact with jilixx. It applies to registered players, prospective players who browse the platform without registering, and individuals who contact our support team.
jilixx collects personal data through several channels: directly from you when you register or use the platform, automatically through your use of the platform, and from third-party service providers such as payment processors and KYC verification partners. The categories of data we collect are described below.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number, ID document images | Provided by you during registration and KYC |
| Contact Data | Email address, mobile number, residential address | Provided by you during registration |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Provided by you and collected via payment processors |
| Gaming Data | Game history, wager amounts, win/loss records, session durations, bonus usage | Automatically generated by platform activity |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Automatically collected via cookies and server logs |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Collected when you contact jilixx support |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS notifications | Provided by you or inferred from your interactions |
jilixx does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.
jilixx uses your personal data for the following specific purposes. We do not use your data for any purpose that is incompatible with the purposes listed here without first obtaining your consent or establishing a new legal basis.
Under the Philippine Data Privacy Act of 2012, jilixx must have a lawful basis for processing your personal data. The legal bases we rely on are as follows:
jilixx does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
jilixx uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and deliver relevant content. A cookie is a small text file placed on your device when you visit the jilixx website.
The types of cookies used by jilixx are:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jilixx platform. jilixx does not use third-party advertising cookies or behavioral tracking cookies for cross-site advertising purposes.
jilixx implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security framework includes:
While jilixx takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — please refer to the Account Security section of our Terms & Conditions for guidance on protecting your jilixx credentials.
jilixx retains your personal data for as long as is necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal obligation, AML compliance |
| Financial Transaction Records | 10 years from transaction date | Philippine AML Act requirements |
| Gaming History | 5 years from account closure | Regulatory compliance, dispute resolution |
| Support Communications | 3 years from last interaction | Quality assurance, dispute resolution |
| Marketing Preferences | Until opt-out or account closure | Consent management |
| Technical & Log Data | 12 months from collection | Security monitoring, fraud prevention |
When data is no longer required, jilixx will securely delete or anonymize it so that it can no longer be associated with you as an individual. Anonymized data may be retained indefinitely for statistical and analytical purposes.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilixx. jilixx is committed to honoring these rights promptly and without unnecessary barriers.
The jilixx platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. jilixx does not knowingly collect personal data from individuals under the age of 21.
During the registration process, all applicants are required to confirm that they are at least 21 years of age and to submit a valid government-issued ID for age verification. Any account found to belong to a person under 21 will be immediately suspended, all funds will be returned to the payment source, and all associated data will be deleted.
jilixx primarily stores and processes your personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers and game software suppliers — may process data in other countries.
Where personal data is transferred outside the Philippines, jilixx ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act. These safeguards may include:
You may request information about the specific safeguards in place for any international transfer of your data by contacting our Data Protection Officer.
jilixx may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification at least 14 days before the changes take effect.
The updated Privacy Policy will always be available on this page, with the effective date clearly displayed at the top. We encourage you to review this Policy periodically to stay informed about how jilixx protects your personal data.
Your continued use of the jilixx platform after the effective date of any update constitutes your acknowledgment of the revised Privacy Policy. If you do not agree with any changes, you may close your account by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jilixx handles your personal data, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing jilixx's compliance with the Philippine Data Privacy Act and is your primary point of contact for all data privacy matters.
You may reach our Data Protection Officer by email at: privacy@jilixx.app — please note this is displayed as plain text and is not a clickable link. Copy and paste it into your email client to send your message.
For general account support and non-privacy queries, our 24/7 customer support team is available via live chat on the jilixx platform, or by email at: support@jilixx.app
If you are not satisfied with jilixx's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC can be reached through their official government channels.